sawer138 Privacy Policy

1 Introduction

sawer138 respects the privacy of every member who accesses the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam or elsewhere in Malaysia. This Privacy Policy describes what personal information sawer138 collects, the legal bases on which it is processed, how it is protected, with whom it may be shared, how long it is retained and what rights members hold in respect of their data.

By creating an account, depositing funds through Maybank, CIMB, Touch 'n Go eWallet, DuitNow, FPX or any other approved channel, or by continuing to use sawer138, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how sawer138 processes personal data, you should not use the platform.

2 Definitions

In this Privacy Policy the following terms carry the meanings stated:

• Personal Data means any information that identifies or can reasonably identify a living individual, directly or in combination with other data.
• Processing means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, alteration and deletion.
• Controller means the entity that determines the purposes and means of processing Personal Data — in this context, the operator of sawer138.
• Processor means a third party that processes Personal Data on behalf of the Controller under contractual restrictions.
• Member means any individual who has registered a sawer138 account or who accesses platform features without full registration.

3 Data We Collect

sawer138 may collect the following categories of personal data:

• Identity data: full legal name, date of birth, national identification or passport number and copies of identity documents submitted for verification.
• Contact data: email address, phone number, and residential or billing address in Malaysia or the member's country of residence.
• Payment data: bank account identifiers, eWallet account references, transaction amounts in MYR, deposit and withdrawal history and payment method ownership records.
• Device and technical data: IP address, browser type, operating system, device identifiers, session tokens and connection timestamps.
• Behavioural data: pages visited, features used, game or market activity, betting patterns and session duration.
• Communications data: records of support interactions, complaints, responses to responsible gambling checks and correspondence with sawer138.

Where applicable, sawer138 may receive additional information from identity verification providers, fraud detection services or other authorised sources as part of standard account administration procedures.

4 Legal Bases for Processing

sawer138 processes personal data on one or more of the following lawful bases:

• Contractual necessity: to fulfil obligations arising from the member relationship, including account administration, payment processing, bet settlement and the delivery of member services.
• Legal obligation: to comply with applicable anti-money laundering requirements, identity verification mandates, regulatory reporting and data retention laws.
• Legitimate interests: to protect platform security, detect and prevent fraud, maintain service integrity and improve sawer138 features where those interests do not override member privacy rights.
• Consent: where the member has given a clear and revocable agreement for a specific processing activity, such as receiving optional promotional communications.

5 How We Use Personal Data

Personal data collected from sawer138 members is used for the following purposes:

• creating and maintaining the member account, including identity and age verification;
• processing MYR deposits and withdrawals through Maybank, CIMB, Public Bank, Hong Leong, Boost, GrabPay, Touch 'n Go eWallet, DuitNow and FPX;
• detecting, investigating and preventing fraudulent, abusive or illegal activity on the platform;
• operating responsible gambling controls, including deposit limits, cooling-off periods and self-exclusion;
• delivering customer support, resolving disputes and responding to account enquiries;
• sending service-related notices, security alerts and account status communications;
• improving sawer138 platform features, interface performance and member experience analytics;
• complying with applicable financial, identity and platform regulatory requirements.

6 Cookies and Tracking Technologies

sawer138 uses cookies and similar technologies to maintain session state, support security functions, measure platform performance and deliver a consistent member experience. Cookies set by sawer138 fall into the following categories:

• Strictly necessary cookies: required for login, session authentication and security token management. These cannot be declined without impairing basic platform access.
• Performance cookies: collect aggregated, anonymised data about page load times, navigation paths and feature interaction to guide improvements.
• Functionality cookies: remember member preferences such as language selection and display settings between visits.

Members may control non-essential cookies through their browser settings. Disabling certain cookies may limit the availability of some sawer138 features or require more frequent login.

7 Disclosure to Third Parties

sawer138 does not sell personal data to third parties. Personal data may be disclosed in the following circumstances:

• Payment processors: financial institutions and eWallet operators processing MYR transactions receive only the minimum data necessary to execute the payment.
• Identity and KYC providers: specialist verification services receive submitted documents and identity details solely to confirm eligibility and identity.
• Technology suppliers: hosting, cloud infrastructure and platform service providers operating under data processing agreements with restrictions equivalent to those in this Policy.
• Legal and regulatory authorities: where required by applicable law, court order, regulatory direction or enforcement action.
• Fraud and security services: where necessary to protect members, investigate suspected abuse or maintain the integrity of sawer138.

Any third party receiving personal data from sawer138 is required to maintain confidentiality and use the data only for the specific purpose for which it was disclosed.

8 Data Retention

sawer138 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable legal obligations. Active member account data is retained for the duration of the account relationship. Following account closure, certain records — particularly those related to identity verification, payment transactions and responsible gambling interventions — are kept for additional periods to satisfy anti-money laundering, financial reporting and regulatory audit requirements.

Where data is no longer required and no legal retention obligation applies, sawer138 takes reasonable steps to delete or irreversibly anonymise the data in a structured and timely manner.

9 Security Measures

sawer138 applies technical and organisational security measures proportionate to the nature of the data processed. These include SSL encryption for data transmitted between members and the platform, access controls restricting staff access to personal data on a need-to-know basis, monitoring for unusual account and transaction activity, and internal policies governing the handling and storage of sensitive data.

Members should maintain strong, unique passwords and must not share account credentials. You should notify sawer138 promptly if you suspect that your account has been accessed without authorisation so that protective action can be taken without delay.

10 Member Rights

Subject to applicable law and any overriding legal obligations, members hold the following rights in respect of their personal data:

• Access: you may request confirmation of whether sawer138 holds your personal data and, if so, a copy of the information held.
• Rectification: you may request correction of inaccurate or incomplete personal data held by sawer138.
• Erasure: you may request deletion of your personal data in circumstances where continued retention is not required by law or legitimate interest.
• Restriction: you may request that processing be limited in specific circumstances, for example where the accuracy of data is disputed or an objection has been submitted.
• Portability: where processing is based on consent or contractual necessity and is carried out by automated means, you may request a structured copy of your data in a common format.
• Objection: you may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Withdrawal of consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Requests should be directed to the sawer138 support contact. Responses will be provided within a reasonable timeframe consistent with applicable requirements. Identity verification may be required before a request can be acted upon.

11 Children and Minors

sawer138 is not intended for individuals under the age of 21. The platform does not knowingly collect personal data from anyone below that age. If sawer138 discovers that a member who has provided personal data is under 21, the account will be closed and associated data removed in accordance with applicable obligations. Age verification is a standard component of the sawer138 account registration process.

12 Policy Changes and Contact

sawer138 may revise this Privacy Policy from time to time to reflect changes in data processing practices, applicable requirements or platform features. The effective date at the top of this page will be updated accordingly. Continued use of sawer138 following a published revision constitutes acknowledgment of the updated terms. Where a revision materially changes how personal data is processed, members may be notified through the registered contact information.

For privacy-related enquiries, data subject requests or complaints regarding how sawer138 handles personal information, members may contact the website support team at [email protected]. This address is displayed as plain text and is not a clickable link. Please include relevant account details and a clear description of the request or concern to ensure a timely response.